How Has Search and Digital Marketing Landscape Changed Due to the COVID-19 Pandemic?

The global pandemic COVID-19 has affected businesses worldwide, but digital marketing kept growing in popularity and has become more important than ever. Read here to know how pandemic has changed the search and digital marketing trends for business.

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Consumer Journey Mapping for Success

Almost all popular consumer brands have emerged as market leaders by offering more than just products to customers. It's all about the integrated customer experience. Right from the ambience of their stores to staff interactions, complimentary services – everything adds to the experience. However, creating an exceptional customer experience is not possible, without a carefully constructed customer journey map. A customer journey map is the backbone of all customer experience programs.

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